Distortion X 2024

General

What are the opening hours and address? 
Wednesday 15.30-00.00. Address is Rådhuspladsen, 1500, Copenhagen.

Do you have a festival app?
Yes, you can download our app from the App Store and Google Play. Find the links here.

Where can I find a map of the festival?
You can find a map of the festival in our app.

Where can I find the timetable?
You can find the timetable directly in our app.

How do I get to the festival?
We recommend taking a bike. You can also use public transportation: Metro M3 at Rådhuspladsen, Bus 2A, 5C, 11 at Rådhuspladsen. You can find more information in the app Rejseplanen.

What type of music will there be?
Danish hip-hop, global electronic music, latin house. You can find more information on the different artists on our website and in our app.

I have lost something, where can I get it?
During opening hours, you can ask at any of our own Distortion Bars, which will all have a box with lost items.

After opening hours, please send a mail to [email protected] and ask if we have found your item. Please describe your item as detailed as possible (colour, material, distinguishing feature) and possibly send a photo, so we have a better chance at finding it. You will be able to pick up your belongings in the coming days at our office on Refshaleøen. We will inform you of the address and opening hours. The deadline for inquiries is 7 days. After this, all lost and found items will be handed over to the police’s lost property office.

Is the festival environmentally sustainable?
All trash will be sorted, all beverages are served in reusable cups, almost all beverages are organic, no straws are used, we use organic crew t-shirts. Wristbands are eco-friendly materials, and we try to limit the use of things that cannot be re-used (like banners, confetti).

How can I help the festival to be as sustainable as possible?

• Sorting your trash at the trash stations.
• Not bringing confetti and glitter.
• Bring your own water bottle or buy one at our bars and take advantage of our free drinking water station.
• Don’t throw your cigarette buds on the ground, please use a trash can or a pocket ashtray.
• Don’t print your ticket or timetable, but download it to your phone.
• Take a bike or public transport to the festival.

Will there be a deposit system on the cups?
5 kr. cup fee is applied to each drink purchased on site. So you can bring your used cup to the bar and exchange it for a new one when you get a drink. Exchanges are ONLY 1:1 – which means if you buy one drink, you can bring one used cup and get the fee deducted, and if you want to buy two drinks you can bring two used cups, etc..

What kind of food can I buy?
We have different food stands, and there will be vegetarian and vegan food options. Here’s a sneak peek at what you can savor:

• Lubnan: Enjoy a spread of mezze, from creamy hummus and smoky baba ganoush to crispy falafel and juicy shawarma. 
• Gorms Pizza klapper: Enjoy thin, crispy crusts topped with fresh, high-quality ingredients turned into a sandwich.
• Hello Mexico: Crunch into the perfect crispy tacos filled with juicy meat, fresh veggies, and zesty salsa. 

What drinks can I buy?
Here’s a breakdown of our bar festival assortment:

• Cold Beers
• Vodka & Red Bull 
• Organic Cocktail Bar
• Gin Bar
• Shot’s & Slush Ice
• Non-Alcoholic Options
• Sodas & Water

Can I volunteer at the festival?
Yes. Please go to the Volunteer page to sign up.

I am a neighbour, where can I get relevant information?
Please visit our neighbour page.

Can I join the festival when I have mobility impairment and use a wheelchair?
Yes, but you need to bring a companion (free of charge if documented). Unfortunately there will not be raised viewing spots for mobility impairment.

Any other questions? Please DM us on Facebook or email [email protected].

Tickets

What is the age limit?
18 years.

Is there any ticket fee?
Yes, Ticketmaster will add fees on top of the ticket value. Fees are for handling and administration. It’s 30 DKK per ticket and 10 DKK per order. Sorry for the inconvenience.

How do I use my ticket?
Answer: Tickets can be either printed or digital; we just need to scan the QR code at the entrance. If you have a Festival Pass, you can also get your wristband at Byhaven, Pumpehuset, Studiestræde 52, 1554 København V from 16.00 to 19.00.

Can I buy a ticket at the festival entrance on the showday?
You can’t buy tickets at the entrance, you have to buy them online.

Is re-entry allowed?
The ticket is only valid for one entry at the festival area. If you want to exit and re-enter the festival area, re-entry wristbands are mandatory and can be purchased upon exit in the ticket booth for 35 Dkk.

Do I need to bring my ID?
Yes, you might need an ID to verify your age.

Can I redeem a ticket for my friend?
No, we will put on your wristband when you redeem your ticket, so everyone has to redeem their own ticket in order to get a wristband. However, your ticket is not personal, so you can give your ticket to another person without a problem.

Can I bring my companion?
Yes, when you are disabled you can bring one companion. You both have to be present when you pick up your wristbands and you must be able to show your Companion Card issued by Danish Disability Organisations.

Can I re-sell or give away my ticket?
Yes, you can do so because your ticket is not personal. But do not overcharge for the ticket, that’s very uncool and illegal.

Can I buy a ticket from a third party?
Yes, as tickets are not personal. However, beware of scammers and fake tickets. Avoid buying tickets from strangers on social media.

Can I get my ticket refunded if I can’t go anyway?
Only if you bought a ticket insurance. Otherwise you can give your ticket away or sell it to others as it is not personal. Remember it’s not legal to overcharge for the ticket.

What should I do if I have objections to tickets?
If you have any objections regarding your tickets, please submit your request within 14 days following the event. Send your objections to [email protected]. Objections received after this period will not be considered.

General

What are the opening hours and address? 
Thursday 16.00-23.00. Address is Den Røde Plads and Nørrebro Skatepark, 2200, Copenhagen.

Do you have a festival app?
Yes, you can download our app from the App Store and Google Play. Find the links here.

Where can I find a map of the festival?
You can find a map in our app.

Where can I find the timetable?
You can find the timetable directly in our app.

How do I get to the festival?
We recommend taking a bike. You can also use public transportation:  Metro and S-tog at Nørrebro St. The buses drive a different routes from thursday at 5:00 to friday at 8:00. The lines affected are the 5C, 1A and 350S. You can find more information in the app Rejseplanen.

What type of music will there be?
Hip-hop headliners, massive electronic lineup and Copenhagen’s best new acts. You can find more information on the different artists on our website and in our app.

I have lost something, where can I get it?
During opening hours, you can ask at any of our own Distortion Bars, which will all have a box with lost items.

After opening hours, please send a mail to [email protected] and ask if we have found your item. Please describe your item as detailed as possible (colour, material, distinguishing feature) and possibly send a photo, so we have a better chance at finding it. You will be able to pick up your belongings in the coming days at our office on Refshaleøen. We will inform you of the address and opening hours. 

Will there be a deposit system on the cups?
5 kr. cup fee is applied to each drink purchased on site. So be good to the environment and your wallet and bring your used cup to the bar and exchange it for a new one when you get a drink. Exchanges are ONLY 1:1. Bars do not pay cash, but deduct the amount from the purchase of a new drink. To avoid cup collectors, Distortion reserves the right to reject repeated submissions from the same person, and this person risks being expelled from the site.

What kind of food can I buy?
We have different food stands, and there will be vegetarian and vegan food options. Here’s a sneak peek at what you can savor

• Lubnan: Enjoy a spread of mezze, from creamy hummus and smoky baba ganoush to crispy falafel and juicy shawarma. 
• Poke Bowl: Bowls packed with crisp vegetables, topped with either beef or chicken and flavourful toppings like sesame seeds and spicy mayo.
• Fish & Chips: Flaky, golden fish paired with crispy fries, served with a side of tangy tartar sauce.

What drinks can I buy?
Here’s a breakdown of our bar festival assortment:

• Cold Beers
• Vodka & Red Bull 
• Organic Cocktail Bar
• Gin Bar
• Shot’s & Slush Ice
• Non-Alcoholic Options
• Sodas & Water

Can I take photos and videos?
Yes, but only if you’re using a phone or fixed lens compact camera without enabling flash mode. In other words, no professional cameras. We encourage everyone to stay in the moment and keep the use of phones and cameras to a minimum without disturbing other guests. If you have photos that Distortion can use and share, please tag us. We will be very happy.

Can I volunteer at the festival?
Yes. Please go to the Volunteer page to sign up.

I am a neighbour, where can I get relevant information?
Please visit our neighbour page.

Can I join the festival when I have mobility impairment and use a wheelchair?
Yes, but you need to bring a companion (free of charge if documented). Unfortunately there will not be raised viewing spots for mobility impairment.

Is the festival environmentally sustainable?
All trash will be sorted, all beverages are served in reusable cups, almost all beverages are organic, no straws are used, we use organic crew t-shirts. Wristbands are eco-friendly materials, and we try to limit the use of things that cannot be re-used (like banners, confetti).

How can I help the festival to be as sustainable as possible?

• Sorting your trash at the trash stations.
• Not bringing confetti and glitter.
• Bring your own water bottle or buy one at our bars and take advantage of our free drinking water station.
• Don’t throw your cigarette buds on the ground, please use a trash can or a pocket ashtray.
• Don’t print your ticket or timetable, but download it to your phone.
• Take a bike or public transport to the festival.

Any other questions? Please DM us on Facebook or email [email protected].

Tickets

What is the age limit?
18 years.

Is there any ticket fee?
Yes, Ticketmaster will add fees on top of the ticket value. Fees are for handling and administration. It’s 30 DKK per ticket and 10 DKK per order. Sorry for the inconvenience.

How do I use my ticket?
Tickets can be either printed or digital; we just need to scan the QR code at the entrance. If you have a Festival Pass, you can also get this wristband at Byhaven, Pumpehuset, Studiestræde 52, 1554 København V from 16.00-19.00.

Can I buy a ticket at the festival entrance on the showday?
You can’t buy tickets at the entrance, you have to buy them online.

Is re-entry allowed?
The ticket is only valid for one entry at the festival area. If you want to exit and re-enter the festival area, re-entry wristbands are mandatory and can be purchased upon exit in the ticket booth for 35 kr.

Do I need to bring my ID?
Yes, you might need an ID to verify your age.

Can I redeem a ticket for my friend?
No, we will put on your wristband when you redeem your ticket, so everyone has to redeem their own ticket in order to get a wristband. However, your ticket is not personal, so you can give your ticket to another person without a problem.

Can I re-sell or give away my ticket?
Yes, you can do so because your ticket is not personal. But do not overcharge for the ticket, that’s very uncool and illegal.

Can I buy a ticket from a third party?
Yes, as tickets are not personal. However, beware of scammers and fake tickets. Avoid buying tickets from strangers on social media.

Can I get my ticket refunded if I can’t go anyway?
Only if you bought a ticket insurance. Otherwise you can give your ticket away or sell it to others as it is not personal. Remember it’s not legal to overcharge for the ticket.

Can I bring my companion?
Yes, when you are disabled you can bring one companion. You both have to be present when you pick up your wristbands and you must be able to show your Companion Card issued by Danish Disability Organisations.

What should I do if I have objections to tickets?
If you have any objections regarding your tickets, please submit your request within 14 days following the event. Send your objections to [email protected]. Objections received after this period will not be considered.